IT infrastructure flexibility as determinant of strategic utilization of information systems: A conceptual framework

The strategic benefits of computer based information systems have been well documented in the literature. In the same light, researchers have also unveiled various factors that promote strategic uses of computer based information systems. Among the identified factor is information technology infrastructure flexibility (ITIF). However, previous studies focusing on the contribution of information technology infrastructure flexibility towards strategic uses of information systems is limited in terms of scope and coverage. Defining information technology infrastructure flexibility as the composite relationship of Human IT Infrastructure, Technical IT Infrastructure and Process IT Infrastructure, this proposes a conceptual framework linking ITIF towards strategic use of information systems.