Service science facing Big Data

The Big Data is a modification of the traditional view of information organization, particularly view of the data warehouses and databases. Nowadays, business organizations must address a mix of structured, unstructured and streaming data that supports queries and reports. Business recognized the wealth of untapped information in open social media data. Therefore, the goal of this paper is to present the procedural approach on how to cope with massive data sets´ management. The proposal included in this paper covers service science application.