Towards business alignment of IT services in universities: Challenges in elicitations of requirements for IT services

Author

Erfurth, Christian ; Erfurth, Ivonne

Author_Institution

Ind. Eng. & CIO, Univ. of Appl. Sci. Jena, Jena, Germany

fYear

2014

fDate

25-25 Aug. 2014

Firstpage

11

Lastpage

14

Abstract

Universities tackle with requirement elicitation for suitable IT support. The integration of stakeholders is challenging. Furthermore, business processes in administration, education and research of universities are not available for all subjects or not with necessary details. IT departments work in traditional ways to provide IT systems. A coupling between university governance and IT organization with regard to content is missing mostly. IT frameworks like ITIL and COBIT are promising to achieve an alignment of the IT to business demands. However, the frameworks need an adaption to university contexts. Furthermore a cultural change might be necessary to enable universities for the application of such frameworks - an organizational development of IT might help as well as the introduction of IT service management and IT governance.

Keywords

cultural aspects; educational administrative data processing; educational institutions; COBIT; IT departments; IT frameworks; IT governance; IT organization; IT service management; IT support; IT systems; ITIL; business demands; business processes; organizational development; requirement elicitation; universities; university governance; Adaptation models; Computational modeling; Computers; Educational institutions; Organizations; IT organization; IT service; Requirements elicitation; business process;

fLanguage

English

Publisher

ieee

Conference_Titel

Interrelations between Requirements Engineering and Business Process Management (REBPM), 2014 IEEE 1st International Workshop on the

Conference_Location

Karlskrona

Type

conf

DOI

10.1109/REBPM.2014.6890730

Filename

6890730