Research on using memcached in call center

In modern society, more and more companies have introduced call center system into their enterprise management to improve customer relationships. In the meantime, the scale of the call center system increases hugely. As a result, the traditional RDBMS cannot well satisfy the requirements of high-frequency access and performance becomes a key issue to be considered. Memcached is a high-performance, distributed memory object caching system, which is widely used in storage system to improve data access performance. This paper first briefly introduces the conception and features of memcached, and then discusses the integration of memcached with call center in detail. Finally, we promote a new idea to use memcached based on Web Service technology, which proves to be safe and flexible.