Title :
Setting Up and Managing Business Process Standardization: Insights from a Case Study with a Multinational E-Commerce Firm
Author :
Muenstermann, Bjoern ; Moederer, Peter ; Weitzel, Tim
Author_Institution :
Univ. of Bamberg, Bamberg, Germany
Abstract :
Business process standardization (BPS) is an important aspect of BPM that receives increasing academic and practitioner attention. But what makes BPS projects successful and how can a firm establish a sustainable BPS capability for continuous process improvements? This paper draws on a case study with a leading E-commerce company about key business and IT-actions that contribute to BPS success. Further - while so far most BPS projects were designed as "only-once" activities the paper shows how companies can enhance their BPS activities towards a "BPS competency" allowing for continuous BPS process improvements.
Keywords :
business data processing; electronic commerce; business process standardization management; continuous BPS process improvements; e-commerce company; multinational e-commerce firm; Companies; Conference management; Costs; Energy management; Environmental management; Instruments; Logic; Standardization; Steel; Technology management;
Conference_Titel :
System Sciences (HICSS), 2010 43rd Hawaii International Conference on
Conference_Location :
Honolulu, HI
Print_ISBN :
978-1-4244-5509-6
Electronic_ISBN :
1530-1605
DOI :
10.1109/HICSS.2010.477
