Understanding Organizational Level ERP Assimilation: A Multi-Case Study

Assimilation of ERP technology into organizational routine has received increased attention in the literature. The main objectives of this study are to examine the different levels of ERP assimilation in companies and to understand the primary drivers of organizational level ERP assimilation. Using a multi-case study method in this exploratory research, we conceptualize ERP assimilation at organizational level in a hierarchical model from supporting business process, to supporting operational decision marking, and to supporting business strategies. We then identify some primary drivers of organizational level ERP assimilation, including environment uncertainty, perceived usefulness, and internal managerial need. Finally, we identify some facilitating factors for organizational level ERP assimilation, including interaction with vendor, cautious implementation strategy, and strong IT champion. Theoretical contributions and managerial implications are discussed.