Title :
Key characteristics extraction method in product concept design
Author :
Du, Wei ; Mo, Rong ; Li, Shan
Author_Institution :
Key Lab. of Contemporary Design & Integrated Manuf. Technol., Northwestern Polytech. Univ., Xi´´an, China
Abstract :
To improve the product design quality, a key characteristics (KCs) extraction method in the product concept design was proposed. Firstly, a KCs extraction process in product concept design was established. In order to transform customer requirements into product characteristics, a Human-Product transform method was proposed. Secondly a KCs extraction algorithm was presented. Customer requirements weights were computed by maximizing deviation method. According to customer requirements changing trend, six quadrant plots based on KANO model and ratio of customer satisfaction evaluation was proposed. Finally, a case study illustrates the method feasibility.
Keywords :
customer satisfaction; product design; product quality; KANO model; customer requirements; customer satisfaction evaluation; deviation method; human-product transform method; key characteristics extraction method; product characteristics; product concept design; product design quality; Computational modeling; Manufacturing; Transforms; concept design; customer requirement; key characteristics; maximizing deviation method;
Conference_Titel :
Computer Science and Network Technology (ICCSNT), 2011 International Conference on
Conference_Location :
Harbin
Print_ISBN :
978-1-4577-1586-0
DOI :
10.1109/ICCSNT.2011.6182406
