A S-D Logic Based Approach to Input-Output Analysis for Technology Spillover

Technology spillovers can generate positive effects on industries which have been an important issue within the production based (or goods-dominant logic) disciplines, such as in the manufacture industries. The input-output analysis has been considered as a good way to explore and measure the effects of technology spillover. Nevertheless, in the current service-economics and experience era, service industries play an essential role and thus the spread of the service technologies would also become an important topic to investigate. The service-dominant logic (so-called S-D logic) underlying the service industries emphasizes customer involvement that however was not regarded in the traditional input-output analysis approach. Consequently, this paper aims to present an S-D logic based approach of the analysis in order to systematically explore and measure the effects of technology spillover in services. Furthermore, this paper uses a case study to demonstrate the contributions of the approach and its anticipated impacts to service innovation.