Self-Guiding Group Support Systems: Can Groups Use GSS without Support?

Research has indicated that Group Support Systems are most successful when offered in combination with facilitation or at least training. However the need for human support creates a serious barrier for use. In this paper we evaluated the use of a GSS for a multi-step creativity task. The groups using this GSS got no training, no experience and no support, and all handed in a report with the requested results. We will explore the way it worked, the nature of the tool that enabled this way of working and their results.