A generic alerting service for digital libraries

Users of modern digital libraries (DLs) can keep themselves up-to-date by searching and browsing their favorite collections, or more conveniently by resorting to an alerting service. The alerting service notifies its clients about new or changed documents. Proprietary and mediating alerting services fail to fluidly integrate information from differing collections. So far, no sophisticated service has been proposed that is integrated with the digital library software and covers heterogeneous and distributed collections. This paper analyses the conceptual requirements of this much-sought after service for digital libraries. We demonstrate that the differing concepts of digital libraries and its underlying technical design has extensive influence (a) the expectations, needs and interests of users regarding an alerting service, and (b) on the technical possibilities of the implementation of the service. Our findings show that the range of issues surrounding alerting services for digital libraries, their design and use is greater than one may anticipate. We also show that, conversely, the requirements for an alerting service have considerable impact on the concepts of DL design. Our findings should be of interest for librarians as well as system designers. We highlight and discuss the far-reaching implications for the design of, and interaction with, libraries. This paper discusses the lessons learned from building such a distributed alerting service. We present our prototype implementation as a proof-of-concept for an alerting service for open DL software