Title :
A Model for Designing Generic Services
Author :
Dhanesha, Ketki A. ; Hartman, Alan ; Jain, Anshu N.
Author_Institution :
Res. Lab., IBM India, Bangalore, India
Abstract :
This paper describes a model for capturing service designs and the design of service product lines. The model promotes reuse of service artifacts, enables a balanced view of the service from different stakeholder viewpoints, and provides a foundation for design for service quality. The model leverages a phased approach to design, engineering and management of services. The model has applicability throughout the service lifecycle and provides a standardized vocabulary and structure for designing and maintaining generic services, irrespective of the domain of application.
Keywords :
customer services; data models; product development; service industries; software maintenance; software reusability; generic service maintenance; generic service quality design model; service artifact reuse; service design metamodel; service engineering approach; service lifecycle approach; service management approach; service product line; stakeholder viewpoint; Application software; Assembly; Computer languages; Humans; Middleware; Natural language processing; Natural languages; Ontologies; System testing; TV; design; lifecycle; modeling; reuse; service phases; service stakeholders; solution; value; variation;
Conference_Titel :
Services Computing, 2009. SCC '09. IEEE International Conference on
Conference_Location :
Bangalore
Print_ISBN :
978-1-4244-5183-8
Electronic_ISBN :
978-0-7695-3811-2
DOI :
10.1109/SCC.2009.75
