A perspective on cloud computing and managed ICT services

Information and communication technologies (ICT) have become ubiquitous and are regarded as basic infrastructure for sustainable development of nation states and global systems. As utility and cloud computing go mainstream, they accentuate greater value propositions to users and present new challenges for providers of mobile communications services especially in developing countries where data regarding managed ICT services are relatively scanty. This paper considers that the challenges for the controlled exchange of ICT components and systems between service providers and user clients involve multi-criteria decision making. The focus here is on the application of the analytical hierarchy process to explore the influencing factors for cloud computing and managed ICT services in a developing country context.