Title :
Leading a technical organization through change: A focus on the key drivers affecting communication
Author :
Ramkhelawan, T. ; Barry, M.L.
Author_Institution :
Grad. Sch. of Technol. Manage., Univ. of Pretoria, Pretoria, South Africa
Abstract :
The objective of this study was to determine the key factors within communication which facilitates the change process in a technical organization, thereby allowing the organization to reap the true benefits of the change. The results aim at improving the efficiency of roll-out by ensuring that the correct aspects of communication are adequately addressed during the change process. The research was conducted on a technical organisation, where the majority of the workforce comprised highly skilled and qualified individuals focusing on developing cutting edge technological innovations. Two rounds of Delphi questionnaires were used where the first-round questionnaire was analyzed to formulate the second-round questionnaire. The second-round questionnaire was used to determine the desirability, feasibility and importance of each of the factors under review. The study identified key change information to be communicated, the method of communication, and frequency of communication, preferred communicator and the necessity of the organization to understand the change information.
Keywords :
business communication; innovation management; management of change; organisational aspects; technology management; Delphi questionnaires; change management; communication; cutting edge technological innovations; highly skilled individuals; key change information; qualified individuals; technical organization; Book reviews; Driver circuits; Focusing; Lead; Organizations; Stability analysis; Change Information; Change Management; Change Process; Communication;
Conference_Titel :
Industrial Engineering and Engineering Management (IEEM), 2010 IEEE International Conference on
Conference_Location :
Macao
Print_ISBN :
978-1-4244-8501-7
Electronic_ISBN :
2157-3611
DOI :
10.1109/IEEM.2010.5674375