Abstract :
During the autumn of 1997, Ericsson Mobile Communications AB, Lund, Sweden, conducted a series of qualitative market tests on user manuals for mobile phones. The purpose of these tests was to see what people in six different countries-Sweden, Great Britain, Italy, the USA, Hong Kong and Malaysia-thought about the layout and functionality of four different types of manuals, or manual concepts. The following areas were focused on: overall impression, instruction and information, illustrations, structure, language, menu structure, table of contents, format, cover
Keywords :
cellular radio; technical presentation; user manuals; Ericsson Mobile Communications; Great Britain; Hong Kong; Italy; Malaysia; Sweden; USA; menu structure; mobile phones; qualitative market tests; user manuals; Displays; Flowcharts; Manuals; Mobile communication; Mobile handsets; Safety; System testing; USA Councils;
