Title :
The study on the two characters in a kind of Markov chain´s CRM model
Author :
Chen, Bocheng ; Wh, Ip
Author_Institution :
Sch. of Econ. & Manage., Tsinghua Univ., Beijing, China
Abstract :
Based on a previous study, the paper focuses on finding the two characters in a type of Markov chain transition matrix, which is using in describing a customer relationship management (CRM) model for a sales targeted application. The study demonstrates the inner characters of this type of model-variable structure characters and its LU decomposed result.
Keywords :
Markov processes; customer relationship management; matrix decomposition; LU decomposition; Markov chain transition matrix; customer relationship management; model-variable structure; sales targeted application; Costs; Customer relationship management; Difference equations; Employment; Infinite horizon; Marketing and sales; Matrix decomposition; Systems engineering and theory; Topology;
Conference_Titel :
Services Systems and Services Management, 2005. Proceedings of ICSSSM '05. 2005 International Conference on
Print_ISBN :
0-7803-8971-9
DOI :
10.1109/ICSSSM.2005.1499467
