Title :
Analysis and optimization of the picking up medicine queuing system for a medical warehouse - a case study of Shenzhen Jianhua Medical Company
Author :
Chen, Zhimin ; Shi, Guizhen ; Zhou, Ming
Author_Institution :
Coll. of Manage., Shenzhen Univ., China
Abstract :
This paper, based on the warehouse operations of Shenzhen Jianhua Medical company, describes the elements of the picking up medicine queueing system, identifies the characteristics of the probability distribution of customer interarrival times and service times, determines which queueing model is most appropriate for the Jianhua company, applies M/Ms model and M/M/s nonpreemptive priorities model to obtain the key measures of performance for this queueing system, applies economic analysis to decide how many servers should be provided to minimize the total cost, and gives the optimal design to improve the behavior of the warehouse operations for Jianhua Company.
Keywords :
industrial economics; pharmaceutical industry; probability; queueing theory; warehouse automation; M-Ms model; Shenzhen Jianhua Medical Company; economic analysis; medical warehouse; medicine queuing system; nonpreemptive priorities model; probability distribution; queueing model; Cities and towns; Companies; Computer aided software engineering; Costs; Counting circuits; Hospitals; Marketing and sales; Performance analysis; Queueing analysis; Telephony;
Conference_Titel :
Services Systems and Services Management, 2005. Proceedings of ICSSSM '05. 2005 International Conference on
Print_ISBN :
0-7803-8971-9
DOI :
10.1109/ICSSSM.2005.1499481