DocumentCode :
1831116
Title :
Prediction of the intention of purchase of the user surfing on the Web using hidden Markov model
Author :
Wu, Fan ; Chiu, I-Han ; Lin, Jiunn-Rong
Author_Institution :
Dept. of Manage. of Inf. Syst., Nat. Chung-Cheng Univ., Chai-Yi, Taiwan
Volume :
1
fYear :
2005
fDate :
13-15 June 2005
Firstpage :
387
Abstract :
To predict the intention of the user on the Internet is more important for the e-business. This paper is the first one applying the hidden Markov model, the stochastic tool used in information extraction, in predicting the behavior of the users on the Web. We collect the log of Web servers, clean the data and patch the paths that the users pass by. Based on the HMM, we construct a specific model for the Web browsing that can predict whether the users have the intention to purchase in real time. The related measures, such as speeding up the operation, kindly guide and other comfortable operations, can take effects when a user is in a purchasing mode. The simulation shows that our model can predict the purchase intention of uses with a high accuracy.
Keywords :
Internet; customer relationship management; electronic commerce; file servers; hidden Markov models; online front-ends; purchasing; retailing; CRM; Internet; Web browsing; Web server; electronic commerce; hidden Markov model; information extraction; purchase intention; stochastic tool; Data mining; Hidden Markov models; Information management; Internet; Management information systems; Predictive models; Stochastic processes; Transaction databases; Velocity measurement; Web server;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Services Systems and Services Management, 2005. Proceedings of ICSSSM '05. 2005 International Conference on
Print_ISBN :
0-7803-8971-9
Type :
conf
DOI :
10.1109/ICSSSM.2005.1499501
Filename :
1499501
Link To Document :
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