A framework for e-business quality modeling based on process interaction

Author

Su, Qin ; Li, Zhao ; Chen, Shan

Author_Institution

Sch. of Manage., Xi´´an Jiaotong Univ., China

Volume

1

fYear

2005

fDate

13-15 June 2005

Firstpage

476

Abstract

Among the factors that block e-business´ development, quality of e-business is a critical problem to be resolved. Scientific quality modeling of e-business is important to improvement of e-business. Compared with traditional business, the shift of business interaction manner is the essential character of e-business. Constructing interaction model of e-business transaction process and then making quality analysis is a good way to improve the quality of e-business. In this paper we develop a framework to deriving customer perceived quality model of e-business, which is based on the dynamic interaction process of e-business transaction.

Keywords

Internet; customer services; electronic commerce; human computer interaction; quality management; retail data processing; transaction processing; customer perceived quality model; dynamic interaction process; e-business quality modeling; e-business transaction process; Energy management; Engineering management; Knowledge management; Laboratories; Marketing management; Power system management; Power system modeling; Q factor; Quality management; Technology management;

fLanguage

English

Publisher

ieee

Conference_Titel

Services Systems and Services Management, 2005. Proceedings of ICSSSM '05. 2005 International Conference on

Print_ISBN

0-7803-8971-9

Type

conf

DOI

10.1109/ICSSSM.2005.1499519

Filename

1499519