Business communication experiences in the US, Mexico, and China

Author

Wu, Kejia ; Natarajarathinam, Malini ; Johnson, Michael D. ; Kulandaivelu, Thanigaivel

Author_Institution

Dept. of Ind. & Syst. Eng., Texas A&M Univ., College Station, TX, USA

fYear

2010

fDate

7-10 Dec. 2010

Firstpage

696

Lastpage

700

Abstract

Outsourcing can provide companies with a competitive advantage in cost. Finding the right company to outsource operations can be a challenge. Part of this challenge is communicating with prospective suppliers. Requests for quotations were sent to injection molders in the U.S., Mexico, and China. U.S. suppliers were found to be more responsive to e-mail and requested more information regarding the quoted component. Chinese manufactures were more willing to provide quotes and did so in a timely manner. Mexican manufacturers were the least responsive and required the longest lead time to provide a quote. The implications of supplier communication are discussed.

Keywords

business data processing; customer services; outsourcing; Chinese manufactures; Mexico; US; business communication experience; competitive advantage; injection molders; outsourcing operation; supplier communication; Cities and towns; Companies; Customer service; Data privacy; Electronic mail; Internet; China; Communication; Customer Service; Mexico; outsourcing;

fLanguage

English

Publisher

ieee

Conference_Titel

Industrial Engineering and Engineering Management (IEEM), 2010 IEEE International Conference on

Conference_Location

Macao

ISSN

2157-3611

Print_ISBN

978-1-4244-8501-7

Electronic_ISBN

2157-3611

Type

conf

DOI

10.1109/IEEM.2010.5674609

Filename

5674609