A fuzzy AHP approach for service vendor selection under uncertainty

Author

Tang, Xiaoting ; Fang, Shijian

Author_Institution

Dept. of Stat. & Finance, USTC, Hefei, China

Volume

5

fYear

2011

fDate

13-15 May 2011

Firstpage

274

Lastpage

277

Abstract

Service Supply Chain is a new research concern in supply chain management. This paper proposes the basic mode of service supply chain, analyzes the characteristics of service vendor from four aspects. We present an approach for the evaluation and selection of service vendor. According to the Fuzzy AHP, and the triangular fuzzy numbers comparative theory, we establish the hierarchical architecture and synthetic weight for the development of a Fuzzy AHP based model to assess suppliers and to help manufacturers make informative decisions. A numerical example is given to carry on the confirmation to the selection method. In addition, analysis and conclusion were conducted.

Keywords

decision making; fuzzy set theory; number theory; supply chain management; fuzzy AHP approach; service supply chain; service vendor selection; supply chain management; triangular fuzzy numbers comparative theory; Analytical models; Companies; Decision making; Decision support systems; Matrix converters; Supply chains; Uncertainty; fuzzy AHP; service supply chain; triangular fuzzy numbers;

fLanguage

English

Publisher

ieee

Conference_Titel

Business Management and Electronic Information (BMEI), 2011 International Conference on

Conference_Location

Guangzhou

Print_ISBN

978-1-61284-108-3

Type

conf

DOI

10.1109/ICBMEI.2011.5914476

Filename

5914476