DocumentCode
1832864
Title
New service development success factors: A managerial perspective
Author
Jin, D. ; Chai, K.H. ; Tan, K.C.
Author_Institution
Dept. of Ind. & Syst. Eng., Nat. Univ. of Singapore, Singapore, Singapore
fYear
2010
fDate
7-10 Dec. 2010
Firstpage
2009
Lastpage
2013
Abstract
Identifying key NSD success factors has long been a hot NSD research topic. However, NSD success factor studies are more descriptive than instructional. From a managerial perspective, we conclude that most NSD success factors identified so far actually relate to four management processes: NSD strategy management, NSD process management, NSD knowledge management, and customer involvement.
Keywords
customer services; knowledge management; product development; service industries; customer involvement; managerial perspective; new service development knowledge management; new service development process management; new service development strategy management; new service development success factors; Companies; Industries; Innovation management; Knowledge management; Product development; Technological innovation; new service development; success factors;
fLanguage
English
Publisher
ieee
Conference_Titel
Industrial Engineering and Engineering Management (IEEM), 2010 IEEE International Conference on
Conference_Location
Macao
ISSN
2157-3611
Print_ISBN
978-1-4244-8501-7
Electronic_ISBN
2157-3611
Type
conf
DOI
10.1109/IEEM.2010.5674653
Filename
5674653
Link To Document