Performance Insight 360: A Cloud-Based Quality Management Framework for Educational Institutions in India

The higher education space in India has witnessed tremendous growth. However, issues of quality and effectiveness exist and need to be urgently redressed. Institutions need to be made more quality-conscious through introduction of a common and transparent framework for measuring quality. This paper proposes a cloud-based quality management framework for institutions allowing quality to be managed at the levels of individual faculty, students and programmes with consolidated metrics available at the institutional level. The framework offering analytics-as-a-service facilitates data collection and automated analytics on a variety of quality parameters finally culminating in the relative benchmarking of institutions against peer institutions. The analyzed data can be used within the institution for measuring quality and enhancing performance and also by external accrediting agencies for continuous performance evaluation alleviating the shortcomings in the current reports and inspection-based process. The aim is to provide useful insights to all stakeholders and help in enhancing individual and group performance to boost the overall quality. Early results from implementation of the framework in an institution are also presented.