Title :
The research on the development of the telecommunication service & the telecommunication´s interactive and comprehensive service model
Author :
Wang, Liangyuan ; Wang, Linlin ; Wang, Yi
Author_Institution :
Manage. Eng. Dept., Nanjing Univ. of Posts & Telecommun., China
Abstract :
Technology and market together impel the telecommunication industry to implement leap-forward development. The content of the telecommunication service evolves continuously, changing from network service, sales service, information service to the interactive & comprehensive service, convergence service. This thesis constructs the model of the telecommunication´s interactive & comprehensive service, implementing the interactive equilibrium between the telecommunication service and the consumers´ service demand.
Keywords :
customer satisfaction; information services; telecommunication services; comprehensive service; convergence service; information service; interactive service; network service; sales service; telecommunication industry; telecommunication service; Communication industry; Defense industry; Globalization; Helium; Industrial relations; Information technology; Marketing and sales; Stress; Telecommunication services; Weapons;
Conference_Titel :
Services Systems and Services Management, 2005. Proceedings of ICSSSM '05. 2005 International Conference on
Print_ISBN :
0-7803-8971-9
DOI :
10.1109/ICSSSM.2005.1500228
