Title :
Total quality management (TQM) in a non-manufacturing environment
Author :
Stoll, Charles N. ; Zubas, Christina F.
Author_Institution :
Raytheon Co., Goleta, CA, USA
Abstract :
This paper summarizes the expansion of total quality management (TQM) at the Raytheon Electromagnetic Systems Division (RESD) from primarily a manufacturing-related effort to encompass virtually all areas within the Division. It describes some of the early roadblocks and how they were overcome, and presents accomplishments to date
Keywords :
management; quality control; TQM; nonmanufacturing environment; total quality management; Contracts; Electrostatic discharge; Finance; Humans; Inspection; Maintenance engineering; Manufacturing processes; Pulp manufacturing; Reliability engineering; Total quality management;
Conference_Titel :
Reliability and Maintainability Symposium, 1994. Proceedings., Annual
Conference_Location :
Anaheim, CA
Print_ISBN :
0-7803-1786-6
DOI :
10.1109/RAMS.1994.291080
