Title :
Service Quality Assessment of Urban Public Transport via Grey System Theory
Author :
Zeyuan, Wang ; Jun, Yang ; Fei, Wang
Author_Institution :
Sch. of Econ., Huazhong Univ. of Sci. & Technol., Wuhan, China
Abstract :
Public transport is one of most complicated systems in a modern city. Based on the grey system theory, a grey relational assessment model on service quality of urban public transport is put forward. On the Basis of above, this method is applied to evaluate the service quality of public transport in one northern city.
Keywords :
grey systems; transportation; grey relational assessment model; grey system theory; service quality; service quality assessment; urban public transport; Cities and towns; Conference management; Energy management; Knowledge management; Power generation economics; Power system economics; Power system management; Quality assessment; Quality management; Technology management; grey relational analysis; service quality; urban public transport;
Conference_Titel :
Knowledge Discovery and Data Mining, 2010. WKDD '10. Third International Conference on
Conference_Location :
Phuket
Print_ISBN :
978-1-4244-5397-9
Electronic_ISBN :
978-1-4244-5398-6
DOI :
10.1109/WKDD.2010.152
