Offshore Supplier to Preferred Partner: A Journey

Our toughest challenge was changing the general perception about a typical low cost offshore supplier, in terms of its Quality of Deliverables, Timely Delivery and Transparency in Communication, when we aspired to become the Partner of Choice. We knew, however, breaking that perception was so crucial to achieving our primary goal. In this experience sharing paper, we would like to share our journey of transformation, in a span of just ~8 years, from a "Single location, One Product" organization to an organization working with "10+ R&D locations across Asia, Europe and America on 26+ Global Products" with a clear goal of becoming the "Software Engineering Partner of choice", for the Siemens R&D organization.