A Generic e-Government Process Based on Case Studies

E-Government implementation pursuit is rising because of its potential and positive impacts. However, the complexity surrounding its implementation process is the same worldwide and little attention has been focused on defining e-Government implementation process and subsequent outline on how to tailor the process based on specific user needs and requirements. Due to extensive challenges arising from the tailoring and implementation process of e-Government, this paper examines the e-Government processes of Australia, Canada, Malaysia, Singapore and Korea in order to derive stages and activities for e-Government process. Based on the survey results the paper proposes a generic e-Government process and discusses the tailoring of the generic process to meet the specific user needs and requirements.