Title :
A Study on AIS Quality Appraisal System Based on Grey Fuzzy Assessment Method
Author :
Zhao, Jun ; Wang, Kai
Author_Institution :
Sch. of Econ. & Manage., NingXia Univ., YinChuan, China
Abstract :
Using research on the quality of satisfaction regarding Ningxia agriculture information service (AIS), this paper analyzes and summarizes the disparity between the consumers of the information service (the demand side) and the providers of the information service (the service side) using the demand-service gap model, the SERVQUAL assessment method and grey fuzzy correlation theories. From this, an assessment system was designed to provide a decision making process to increase the quality of the AIS.
Keywords :
agricultural engineering; decision making; fuzzy set theory; grey systems; supply and demand; AIS quality appraisal system; Ningxia agriculture information service; SERVQUAL assessment method; demand-service gap model; grey fuzzy assessment; information service consumers; information service providers; Agriculture; Appraisal; Biological system modeling; Decision making; Economics; Indexes; Mathematics;
Conference_Titel :
Computational Intelligence and Software Engineering (CiSE), 2010 International Conference on
Conference_Location :
Wuhan
Print_ISBN :
978-1-4244-5391-7
Electronic_ISBN :
978-1-4244-5392-4
DOI :
10.1109/CISE.2010.5677095
