Defining information system failure in Malaysia: Results from Delphi technique

Information system is one of Information Technology divisions. The emergence of information system can be found in many areas. However, based on a report, percentage of failure for information system projects are still disturbing. In order to make an accurate evaluation regarding the status of information system in Malaysia, the definition of information system failure need to be peeled off specifically for Malaysia environments. Therefore, this study is conducted to identify the definition of failure by using Delphi technique. The intention of defining the definition will make it as a hit statistic about the usage of information system particularly in the Malaysia government sectors. Twenty experts have been selected, but only ten were willing to participate throughout the research. Experts were chosen from variety fields in information system background. Research has been conducted by considering experts views from three round. Research questions were developed and distributed to all experts involved. Analysis were performed by using SPSS version 16 and consensus from experts were taken by evaluating the min, median and also the inter quartile. All items were analysed and items with high value were selected as main element in the definition. On the final phase, the definitions were verified by the experts participated.