Do agile software development practices increase customer satisfaction in Systems Engineering projects?

Author

Kohlbacher, Markus ; Stelzmann, Ernst ; Maierhofer, Sabine

Author_Institution

Dept. of Bus. Inf., Univ. of Appl. Sci., Graz, Austria

fYear

2011

fDate

4-7 April 2011

Firstpage

168

Lastpage

172

Abstract

This paper investigates the effects of applying agile software development practices within Systems Engineering projects. In particular it should be found out whether agile methods are able to mitigate negative effects of requirement changes on project performance. Customer satisfaction is chosen as performance factor. 72 system developing companies are surveyed that develop products consisting of hard- and software. Since agile methods have been successfully applied within software development our hypothesis is that they could also be successfully applied within Systems Engineering. Our study focuses on 6 specific agile practices and their ability to improve customer satisfaction in complex hard- and software projects. It is shown that some of them have a positive effect on customer satisfaction but we do not find evidence for others.

Keywords

customer satisfaction; software prototyping; systems engineering; agile software development; customer satisfaction; system developing company; systems engineering project; Adaptation model; Customer satisfaction; Meteorology; Modeling; Programming; Software; Agile Software Development; Systems Engineering; customer satisfaction;

fLanguage

English

Publisher

ieee

Conference_Titel

Systems Conference (SysCon), 2011 IEEE International

Conference_Location

Montreal, QC

Print_ISBN

978-1-4244-9494-1

Type

conf

DOI

10.1109/SYSCON.2011.5929091

Filename

5929091