Title :
Total quality management: a journey
Author :
Stoll, Charles N. ; Zubas, Christina F.
Author_Institution :
Div. of Electromagn. Syst., Raytheon, Goleta, CA, USA
Abstract :
The implementation of total quality management (TQM) at the authors´ Division is summarized, and lessons learned are presented. Particular attention is given to the TQM start-up process, demonstrating the criticality of management commitment and initial planning. Results to date are discussed
Keywords :
management; quality control; TQM; initial planning; management commitment; start-up process; total quality management; Customer satisfaction; Electromagnetic forces; Electronic countermeasures; Financial management; Knowledge management; Management training; Process planning; Quality assurance; Quality management; Total quality management;
Conference_Titel :
Reliability and Maintainability Symposium, 1993. Proceedings., Annual
Conference_Location :
Atlanta, GA
Print_ISBN :
0-7803-0943-X
DOI :
10.1109/RAMS.1993.296872
