Quality Services Need Quality Websites: An Evaluation of Three Official World Expo Home Pages using Web Diagnostic Tools

Author

Shi, Yuquan

Author_Institution

Sch. of Inf. Syst., Technol. & Manage., Univ. of New South Wales, Sydney, NSW

fYear

2006

fDate

21-23 June 2006

Firstpage

823

Lastpage

828

Abstract

Since 1993 the World Expo has embraced the advantage of Internet technologies by providing information and services on its Web site. In order to provide quality services and information online, the World Expo must pay attention to the quality of its Web site. This paper reports the results of an evaluative study of the English home pages of the official 2005, 2008, & 2010 World Expo Web sites. Results show that all the home pages had technical problems. Significant work needs to be undertaken in improving the quality of the official 2008 & 2010 World Expo Web sites in order to provide quality information and services to their users

Keywords

Web sites; program diagnostics; English home page evaluation; Internet technologies; Web diagnostic tools; official 2005 World Expo Web site; official 2008 World Expo Web site; official 2010 World Expo Web site; quality Web sites; quality services; Concrete; HTML; Inspection; Investments; Management information systems; Measurement standards; Search engines; Standards development; Technology management; Web and internet services; Service quality; World Expo; evaluation; website;

fLanguage

English

Publisher

ieee

Conference_Titel

Service Operations and Logistics, and Informatics, 2006. SOLI '06. IEEE International Conference on

Conference_Location

Shanghai

Print_ISBN

1-4244-0317-0

Electronic_ISBN

1-4244-0318-9

Type

conf

DOI

10.1109/SOLI.2006.328962

Filename

4125690