Title :
Design and Architecture of a Portable User Agent in SIP Collaboration Systems
Author :
Chang, ChingChen ; Wu, Quincy
Author_Institution :
Dept. of Comput. Sci. & Inf. Eng., Nat. Chi Nan Univ., Nantou
Abstract :
Enterprise resource planning (ERP) system has become a basic and powerful tool in large enterprises. It provides the function to integrate all kinds of resource compactly in an organization, which is crucial to enterprise operation. In addition, a popular technology, voice over Internet protocol (VoIP), allows users to have real-time communication through the Internet. In this paper, we propose an architectural solution to integrate the VoIP service to an existing ERP system.
Keywords :
Internet telephony; enterprise resource planning; signalling protocols; ERP; SIP collaboration systems; enterprise resource planning; real-time communication; voice over Internet protocol; Application software; Collaboration; Computer architecture; Costs; Dispatching; Enterprise resource planning; File servers; Internet telephony; Transportation; Web server; CRM; Collaboration; ERP; Portable; SIP; VoIP;
Conference_Titel :
Internet and Web Applications and Services, 2008. ICIW '08. Third International Conference on
Conference_Location :
Athens
Print_ISBN :
978-0-7695-3163-2
Electronic_ISBN :
978-0-7695-3163-2
DOI :
10.1109/ICIW.2008.49
