Research on Knowledge Management of Public Section

Public sector organizations are offered little in the way of guidance in knowledge management. The paper studies the goal of knowledge management in public section, proposes knowledge portal framework of public section, and introduces a case of Shanghai Electric Company carrying out knowledge portal to improve its services to citizens. This paper contributes to both research and practice by: (1) offering a conceptual knowledge portal framework based on practical theory to inform the design and development of knowledge management in public sector; (2)describing the functions of a practical knowledge portal. The goal of this article is to provide reference for domestic public sectors.