Assessment of tools in the telecommunications industry: a customer perspective

Author

Mayrand, Jean

Author_Institution

Bell Canada, Longueuil, Que., Canada

fYear

1996

fDate

22-24 May 1996

Firstpage

69

Lastpage

70

Abstract

The Information Technology Procurement and Supplier Quality department of Bell Canada is responsible for the procurement of complex software products. To assess and manage the risks related to these acquisitions, we have developed methods and tools that combine process capability assessment and software product assessment. This provides us with a generic view of the deployment of software tools among our suppliers. The paper presents two points related to software tools in telecommunications companies. The first one is the characteristics of the telecommunications industry that influence the introduction of software tools. The second point is the introduction process of software tools viewed as a new technology for a software development organization

Keywords

risk management; software management; software selection; software tools; telecommunication computing; Bell Canada Information Technology Procurement and Supplier Quality department; acquisitions; complex software product procurement; customer perspective; process capability assessment; risk assessment; risk management; software development organization; software product assessment; software tool assessment; software tool deployment; telecommunications companies; telecommunications industry; Board of Directors; Communication industry; Computer industry; Computer languages; Information technology; Procurement; Software maintenance; Software tools; Switches; Time factors;

fLanguage

English

Publisher

ieee

Conference_Titel

Assessment of Software Tools, 1996., Proceedings of the Fourth International Symposium on

Conference_Location

Toronto, Ont.

Print_ISBN

0-8186-7390-7

Type

conf

DOI

10.1109/AST.1996.506479

Filename

506479