Title :
Assessment of tools in the telecommunications industry: a customer perspective
Author_Institution :
Bell Canada, Longueuil, Que., Canada
Abstract :
The Information Technology Procurement and Supplier Quality department of Bell Canada is responsible for the procurement of complex software products. To assess and manage the risks related to these acquisitions, we have developed methods and tools that combine process capability assessment and software product assessment. This provides us with a generic view of the deployment of software tools among our suppliers. The paper presents two points related to software tools in telecommunications companies. The first one is the characteristics of the telecommunications industry that influence the introduction of software tools. The second point is the introduction process of software tools viewed as a new technology for a software development organization
Keywords :
risk management; software management; software selection; software tools; telecommunication computing; Bell Canada Information Technology Procurement and Supplier Quality department; acquisitions; complex software product procurement; customer perspective; process capability assessment; risk assessment; risk management; software development organization; software product assessment; software tool assessment; software tool deployment; telecommunications companies; telecommunications industry; Board of Directors; Communication industry; Computer industry; Computer languages; Information technology; Procurement; Software maintenance; Software tools; Switches; Time factors;
Conference_Titel :
Assessment of Software Tools, 1996., Proceedings of the Fourth International Symposium on
Conference_Location :
Toronto, Ont.
Print_ISBN :
0-8186-7390-7
DOI :
10.1109/AST.1996.506479
