Title :
Discussion on customer knowledge management of modern manufacturing enterprises
Author :
Gao, Ying ; Li, Lihua
Author_Institution :
Sch. of Manage., Jinan Univ., Shandong
Abstract :
Customer knowledge management is the new phase of customer relationship management. By analyzing the customer knowledge, the paper clarifies the meanings and importance of customer knowledge management in modern manufacturing enterprises, describes the main contents and the management flow process of customer knowledge management, proposes several rules with which the customer knowledge management system is carried into execution. At last, some new problems to be solved in customer knowledge management are put forward
Keywords :
customer relationship management; knowledge management; manufacturing systems; customer knowledge management; customer relationship management; management flow process; manufacturing enterprises; Business communication; Content management; Customer relationship management; Databases; History; Knowledge management; Manufacturing processes; Production; Pulp manufacturing; Resource management;
Conference_Titel :
Computer-Aided Industrial Design and Conceptual Design, 2006. CAIDCD '06. 7th International Conference on
Conference_Location :
Hangzhou
Print_ISBN :
1-4244-0683-8
Electronic_ISBN :
1-4244-0684-6
DOI :
10.1109/CAIDCD.2006.329383
