Assessing Sustainability in Manufacturing Using a Fuzzy Expert System

One of the recent business challenges is evaluating performance measurement on product returns and recovery operations. Recovery strategy is important in minimising landfill waste. However, there is a lack of measureable criteria to examine the performance attributes of cost, time, waste and quality for a manufactured product with recovery operations in a supply chain. This paper proposes the development of a fuzzy expert system for performance measurement on product returns and recovery operations, which is one of the key supply chain management processes in achieving sustainability in manufacturing. Finally, contributions of this research study are provided.