An Ontological Multi-Agent System for Web FAQ Query

Author

Yang, Sheng-yuan

Author_Institution

St. John´´s Univ., Taipei

Volume

5

fYear

2007

fDate

19-22 Aug. 2007

Firstpage

2964

Lastpage

2969

Abstract

This paper discusses how ontology helps Web FAQ query. We are describing FAQ-master, discussing how it improves FAQ query quality from the following three aspects of Web search activities at the same time: user intention, document content processing, and website search. The system is implemented as four agents working together through an ontology-supported content base. Techniques involved in the design include domain ontology, ontology-supported user query processing, ontology-supported solution caching, ontology-directed FAQ wrapping, storage, retrieval and ranking, and ontology-supported website classification and expansion.

Keywords

Internet; Web sites; classification; multi-agent systems; ontologies (artificial intelligence); query processing; Web FAQ query; Web search; Web site classification; multiagent system; ontology; query processing; solution caching; Content based retrieval; Databases; Filtering; Metasearch; Multiagent systems; Ontologies; Proposals; Query processing; Search engines; Web search; Multi-Agent systems; Ontology; Web FAQ systems;

fLanguage

English

Publisher

ieee

Conference_Titel

Machine Learning and Cybernetics, 2007 International Conference on

Conference_Location

Hong Kong

Print_ISBN

978-1-4244-0973-0

Electronic_ISBN

978-1-4244-0973-0

Type

conf

DOI

10.1109/ICMLC.2007.4370655

Filename

4370655