Enhancing E-Commerce Processes with Alerts and Web Services: A Case Study on Online Credit Card Payment Notification

Nowadays using credit card to purchase on Web is very popular. To maximize the security of transactions, credit card providers use secure processing services to encrypt the credit card information. But if an unauthorized person knows the credit card information, he can still perform any payment illegally. To address this problem, we design a Notified Credit Card Payment System (NCCPS) to handle the notification and confirmation. Through an Alert Management system component, the NCCPS systematically integrates the communications amount the merchants, banks or credit card service providers, and mobile service providers through Web services for this purpose. Messages are sent through SMS to notify the cardholder as an alert in order to get the confirmation for completing the payment transaction. The NCCPS also integrates with the customer service call center with the cancellation processes and exception handling. In this case study, we demonstrate the effectiveness of the use of Web services and alerts in e-Commerce process integration.