A Workflow-Mining-Based Approach to Knowledge Maintenance

Author

Li, Ming ; Liu, Lu ; Fan, Bei

Author_Institution

Sch. of Econ. & Manage., BeiHang Univ., Beijing

fYear

2008

fDate

28-29 Sept. 2008

Firstpage

1

Lastpage

5

Abstract

The quality of knowledge in the knowledge repository determines the effects of knowledge reusing and sharing. The control of the knowledge maintenance process is necessary. Workflow system has been used to support the control of knowledge maintenance process. However, it is difficult to create an appropriate knowledge maintenance process. In this paper, workflow mining is used to support the design of knowledge maintenance process. At first, the characteristics of knowledge maintenance process are discussed deeply. Then the workflow- mining-based knowledge maintenance approach including the novel knowledge maintenance process mining algorithm is proposed. Finally, the acquisition process for the lessons learned knowledge is used as a case study to illustrate the proposed approach.

Keywords

data mining; knowledge management; knowledge maintenance; knowledge process mining; knowledge quality; knowledge repository; knowledge reuse; knowledge sharing; workflow mining; workflow system; Automatic control; Automation; Control systems; Decision making; Information retrieval; Knowledge acquisition; Knowledge management; Personnel; Process control; Quality management;

fLanguage

English

Publisher

ieee

Conference_Titel

Advanced Management of Information for Globalized Enterprises, 2008. AMIGE 2008. IEEE Symposium on

Conference_Location

Tianjin

Print_ISBN

978-1-4244-3694-1

Electronic_ISBN

978-1-4244-2972-1

Type

conf

DOI

10.1109/AMIGE.2008.ECP.21

Filename

4721463