Graph-Based Analysis of Multi-Modal Communication Behavior in Global Organizations

The assessment of distributed communication structures presents a growing need in global organizations and opens opportunities for the evaluation and improvement of collaborative activities. Methods for social network analysis disclose interpersonal relationships, but are often limited to one communication channel or disregard the information that forms the relationships. For this reason, we suggest the computational extraction of associations from multi-modal channels such as email and wikis and propose the construction of consolidated information networks connecting people and information. To validate our approach, we have implemented d.store, a Web-based information network platform to increase context awareness and to support the analysis of communication behavior in teams.