Notice of RetractionCapability evaluation of railway enterprise based on customer value creation

Notice of Retraction

After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.

We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.

The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.

In an increasingly competitive transport market, railway companies need pay attention to competitive power management based on customer value. In order to provide theoretical guidance for enhancing enterprises competitiveness , the paper studies the capability framework from the view of discerning and satisfying customer demands, and appraises enterprise capability with multilevel fuzzy synthetic evaluation approach. It is considered that enterprise´s capabilities framework may be made up of four types, i.e., marketing capability, learning capability, operation capability, and flexibility capability. Marketing and learning capability decide whether a firm is able to discern exactly the key demands of customers, while operation and flexibility capabilities reflect the level of satisfying customer demands. Example analysis indicates that the multilevel fuzzy synthetic evaluation approach is more suitable to evaluate enterprise capabilities based on customer value. And contributing factors and restrictive factors can be found through adopting this method, which will be helpful for the further development of railway enterprise.