Title :
E-Marketing model of humanitarian and religious organizations in terms of developed e-Business
Author :
Dukic, Branimir ; Ruzic, D. ; Dukic, Stojanka
Author_Institution :
Fac. of Econ. in Osijek, Josip Juraj Strossmayer Univ. in Osijek, Osijek, Croatia
Abstract :
The underlying assumption for making a conceptual descriptive model of e-Marketing of humanitarian and religious organizations in information society is transformation of marketing into an information-communication process with a goal of creating information superiority via communication processes within consumer relations management frames. An important assumption of this model is the creation of a value chain for offers made by humanitarian and religious organizations in order to ensure additional benefits for appropriate consumers. Such a model should utilize potentials offered by modern ICT and follow e-Marketing process principles on the one hand, and parameters defined by possible forms of e-Commerce on the other. The final conceptual descriptive model of e-Marketing suitable to such organizations has to be applicative, take into account the basic principles of social marketing, i.e. it has to be adapted to specific nature of their `business´, since their primary goal is not profit creation; rather, they aim to satisfy certain social and spiritual needs of their users (transfers).
Keywords :
customer relationship management; electronic commerce; marketing data processing; organisational aspects; social networking (online); ICT; consumer relations management frames; e-business; e-commerce; e-marketing model; e-marketing process principles; humanitarian organizations; information society; information superiority; information-communication process; marketing transformation; religious organizations; social marketing; value chain creation; ICT; e-Business; e-Commerce; e-Marketing; humanitarian organizations; religious organizations;
Conference_Titel :
Information Technology Interfaces (ITI), Proceedings of the ITI 2013 35th International Conference on
Conference_Location :
Cavtat
Print_ISBN :
978-953-7138-30-1
DOI :
10.2498/iti.2013.0579