Title :
The effects of brand experience on customer brand loyalty: An empirical study of dairy products in the Western Liaoning Province
Author :
Han, Lu ; Li, Baoku
Author_Institution :
Sch. of Marketing Manage., Liaoning Tech. Univ., Huludao, China
Abstract :
The purpose of this study is to investigate the relationship between the brand experience and the customer brand loyalty. On the basis of evaluation index system of the relevant theory of brand experience and brand loyalty, through the empirical research, drawn the conclusion that brand experience toward brand behavior loyalty with attitude loyalty than toward brand behavior loyalty without attitude loyalty, but no large differentially between behavior and attitude.
Keywords :
consumer behaviour; dairy products; attitude loyalty; brand behavior loyalty; brand experience; customer brand loyalty; dairy product; evaluation index system; western Liaoning province; Face; Reliability; agricultural product brand; brand experience; brand loyalty;
Conference_Titel :
Information Management, Innovation Management and Industrial Engineering (ICIII), 2012 International Conference on
Conference_Location :
Sanya
Print_ISBN :
978-1-4673-1932-4
DOI :
10.1109/ICIII.2012.6339996