UPS Helper Dispatch Analysis

UPS hires helpers for each peak season so that this large volume can be handled. These employees are paid less than the drivers are, and work only half of the hours each day. There are two types of helpers: driver helpers and independent helpers. A driver helper will ride in the passenger seat of a delivery truck and at times separate from the driver to deliver packages. For example, the helper will walk down one street and deliver packages while the driver delivers packages to another street. An independent, standalone helper will work out of a garage, trailer, or apartment that is centrally located in his delivery area. Each day, large amounts of packages are delivered to the central location, and the helper will deliver all of the packages in their storage unit. This concept is ideal for apartment complexes, malls, downtown areas, and other situations where a large amount of packages will need to be delivered in a small area. A good example of this type of helper would be a trailer full of packages that needs to be delivered to an apartment complex. The helper will arrive and deliver all of the packages in that trailer to the residents of the nearby apartments. This type of helper usually uses a bike, hand truck, or other method to carry multiple packages at once.