Title :
Knowledge management system quality: A survey of knowledge management system quality dimensions
Author :
Jabar, Marzanah A. ; Alnatsha, Abdallah S. M.
Author_Institution :
Inf. Syst. Dept., Univ. Putra Malaysia, Serdang, Malaysia
Abstract :
The knowledge management systems are becoming more complex and diverse as a result of advances in information technology. Nowadays, users demanding for more accurate and reliable KMS systems increases the awareness and need of KMS quality. To enhance KMS quality the quality dimensions should be identified first. This paper focuses on investigating the quality dimensions of related KMS work namely: software quality dimensions, data quality dimensions, information quality dimensions and knowledge systems quality dimensions. the extracted quality dimensions will be proposed as the basis of KMS quality dimensions that will be mapped with KM processes to produce the KMS quality framework.
Keywords :
knowledge management; software quality; KM processes; KMS quality dimensions; KMS system quality enhancement framework; data quality dimensions; information quality dimensions; information technology; knowledge management system quality dimensions; quality dimension extraction; quality mapping; software quality dimensions; Information systems; Knowledge based systems; Knowledge management; Organizations; Reliability; Software quality; knowledge management systems; knowledge managent processes; knowledge quality; knowledge quality dimension;
Conference_Titel :
Computer and Information Sciences (ICCOINS), 2014 International Conference on
Conference_Location :
Kuala Lumpur
Print_ISBN :
978-1-4799-4391-3
DOI :
10.1109/ICCOINS.2014.6868438
