Title :
Study on the Service Quantitative Evaluation of Basic-Level Bureaucrats in the Environment of E-Government
Author :
Yang, J.J. ; Ke, B.H.
Author_Institution :
Dept. of Econ. & Manage., Wuhan Univ. of Textile, Wuhan, China
Abstract :
The indices on evaluating service quality of basic level bureaucrats were given based on the analyzing of the connotation and significance of two-tier architecture indexes. And a comprehensive quantitative evaluating method for assessing the service quality base on fuzzy theory was put forward, which makes the transition from the subjective to objective, and from the qualitative to the quantitative possible in the process of evaluating t service quality of basic level bureaucrats. These facilitate to standardize administration power used by bureaucrats, promote participation of citizens and contribute satisfactory government in e-government circumstance.
Keywords :
fuzzy set theory; government; government data processing; administration power standardization; basic level bureaucrats; e-government; fuzzy theory; service quality evaluation index; service quantitative evaluation; two-tier architecture index; Electronic government; Ethics; Indexes; Mathematics; Presses; Quality assessment;
Conference_Titel :
Internet Technology and Applications, 2010 International Conference on
Conference_Location :
Wuhan
Print_ISBN :
978-1-4244-5142-5
Electronic_ISBN :
978-1-4244-5143-2
DOI :
10.1109/ITAPP.2010.5566170
