Title :
Beyond technology: management expert system projects at American Express Company
Author :
Goldsmith, Neal M.
Author_Institution :
American Express Co., New York, NY, USA
Abstract :
At American Express Company, success with emerging technologies is viewed as primarily a management not a technology issue. A panel has been formed to examine the characteristics of successfully implemented innovations, the process of innovation, and the facilitators and inhibitors to innovation
Keywords :
American Express; expert systems; project engineering; software engineering; American Express Company; expert system projects; software development management; Appropriate technology; Artificial intelligence; Companies; Expert systems; Intrusion detection; Laboratories; Project management; Research and development; Technological innovation; Technology management;
Conference_Titel :
Managing Expert System Programs and Projects, 1990. Proceedings., IEEE Conference on
Conference_Location :
Bethesda, MD
Print_ISBN :
0-8186-2059-5
DOI :
10.1109/MESPP.1990.122681
