E-government Service The Case of E-tax filing in Thailand

Author

Chumsombat, Nakanya

Author_Institution

Comput. & Eng. Manage, Assumption Univ., Bangkok, Thailand

fYear

2015

fDate

12-14 Jan. 2015

Firstpage

451

Lastpage

455

Abstract

The purpose of this study is to investigate factors influencing the satisfaction of e- tax filing website of Small and Medium Enterprises (SMEs) in Bangkok and the vicinity in Thailand. In this study, the researcher uses quantitative approach methodology which adopts Structural Equation Modeling (SEM). The researcher identifies four dimensions which consist of information quality, system quality in terms of functionality, system quality in terms of usefulness and trust. The study has been found that information quality, system quality in terms of functionality, system quality in terms of usefulness, and trust have a positive and significant impact on e-tax filing satisfaction.

Keywords

government data processing; small-to-medium enterprises; statistical analysis; taxation; SEM; Thailand; e-government service; e-tax filing Website; information quality; quantitative approach methodology; small and medium enterprises; structural equation modeling; system quality; Electronic government; Indexes; Mathematical model; Security; Standards; e-tax filing; information quality; system quality; trust;

fLanguage

English

Publisher

ieee

Conference_Titel

Information Networking (ICOIN), 2015 International Conference on

Conference_Location

Cambodia

Type

conf

DOI

10.1109/ICOIN.2015.7057944

Filename

7057944