Agent-Based Simulation and Its Applications to Service Management: Invited Talk

Agent-based modeling is a paradigm that simulates the simultaneous operations and interactions of multiple agents, in an attempt to recreate and predict the appearance of complex phenomena. Its key advantages are that (a) it provides the most natural way to model real-world systems and (b) it has much more modeling power than traditional mathematical methods such as differential equations as the latter can only model aggregated behavior of entities whereas the former is capable of modeling the subtle differences and interactions of individual entities.